Small Business Connect Sales Manager - Naperville, IL Call Center

Company: U.S. Bank
Location: Naperville
Posted on: April 2, 2026

Job Description:

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Small Business Connect Sales Manager oversees a team of Virtual Small Business Connect Specialists who provide comprehensive financial solutions to small businesses with annual revenues up to $2.5 Million through outbound calling activities. This leader is responsible for leading their sales team to effectively drive growth through proactive outbound calling, supporting branch ? based small business clients, and leveraging digital tools to build strong, trusted relationships. Responsibilities include coaching bankers to identify customer needs, recommending appropriate product solutions, and achieving assigned sales, revenue, and growth goals. Manages a sales team responsible for the sale of assigned bank products and services generally for an assigned geographic region or industrial segment. Accountable for sales leadership focused on One Bank strategy and growing market share. The Small Business Connect Sales Manager actively collaborates with branch partners, and internal business lines to generate referral opportunities and refers clients to other U.S. Bancorp partners as additional needs are identified. Partners with key stakeholders to develop, communicate and implement the sales strategies to meet/exceed business objectives. This is a hybrid role operating in a call ? center environment with no in ? person customer interaction. The position requires working three (3) days per week at the assigned call center location. Basic Qualifications - Typically a Bachelor's degree, or equivalent work experience - Typically three or more years of sales management experience Preferred Skills/Experience - Call Center Management - Strong relationship management, sales management, coaching, and new business development abilities - Thorough knowledge of Small Business Banking products and services, knowledge of the industry type, operating cycles, and business financials - Effective recruiting and talent building skills - High level of expertise in customer communication and presentation skills - Previous sales leadership experience - Previous remote and multi-site management experience preferred If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $131,670.00 - 160,930.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

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