Advanced Help Desk Analyst (Hybrid)
Company: CC Industries, Inc.
Location: Cicero
Posted on: August 7, 2022
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Job Description:
About CC Industries, Inc.CC Industries goes to market through a
portfolio of companies in the following industries: Transportation
Equipment & Logistics, Packaging, Capital Equipment, and Food. A
primary focus across the portfolio is on manufacturing and
distribution including metal fabrication, machining, reinforced
composites, injection molding, lamination, and assembly.Why work
for us?CC Industries, located in downtown Chicago, is a family
owned business with more than a 100-year legacy and track record of
creating an inclusive and engaging work environment. The company
offers a rewarding workplace with a culture rooted in core values
of integrity, trust, and empowerment. The workplace offers a
high-level of self-direction and engagement with others to create a
collaborative environment.Position DescriptionThe Tier II analyst
is a methodical problem solver, collaborative with the team,
empathetic with users, and, beyond just a skilled operator,
understands systems like Active Directory, Networking, Endpoint
Manager, and more.QualificationsEducation: B.S. Degree in
Information Technology or equivalentCertifications/Licenses:
N/AYears of Experience: 3+ yearsMINIMUM KNOWLEDGE/SKILLS REQUIRED*
Strong Microsoft software suite experience, especially Windows and
Office365* Basic understanding of networking and Active Directory*
Ability to troubleshoot and set up hardware* Excellent
communication skillsESSENTIAL FUNCTIONS* Respond to tickets on
time, ensure a complete resolution of the issue at hand, and
thoroughly document the work.* Setup new employees and revoke
access for departing employees (Active Directory, SCCM)* Diagnose
and resolve hardware issues including: PCs, Printers, Scanners,
Mobile, and Desk Phones* Diagnose and resolve software issues
including: Windows, iOS, Office365, Adobe, Remote Desktop, and
other department applications* Deploy new OS and software packages
using SCCM and Endpoint Manager* Identify and resolve networking
issues, coordinating with the Infrastructure team as needed* Look
for opportunities to suggest technology solutions to pain points in
the company* Update equipment inventories as equipment is assigned
and retired* Completes all other duties as assignedSECONDARY
FUNCTIONS* Basic networking deployment and troubleshooting (IP,
WiFi, DNS, DHCP)* Maintain and troubleshoot conference room
equipment (Zoom/Teams Rooms)* Train users on software and security
best practices
Keywords: CC Industries, Inc., Cicero , Advanced Help Desk Analyst (Hybrid), Professions , Cicero, Illinois
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