CiceroRecruiter Since 2001
the smart solution for Cicero jobs

Advanced Help Desk Analyst (Hybrid)

Company: CC Industries, Inc.
Location: Cicero
Posted on: August 7, 2022

Job Description:

About CC Industries, Inc.CC Industries goes to market through a portfolio of companies in the following industries: Transportation Equipment & Logistics, Packaging, Capital Equipment, and Food. A primary focus across the portfolio is on manufacturing and distribution including metal fabrication, machining, reinforced composites, injection molding, lamination, and assembly.Why work for us?CC Industries, located in downtown Chicago, is a family owned business with more than a 100-year legacy and track record of creating an inclusive and engaging work environment. The company offers a rewarding workplace with a culture rooted in core values of integrity, trust, and empowerment. The workplace offers a high-level of self-direction and engagement with others to create a collaborative environment.Position DescriptionThe Tier II analyst is a methodical problem solver, collaborative with the team, empathetic with users, and, beyond just a skilled operator, understands systems like Active Directory, Networking, Endpoint Manager, and more.QualificationsEducation: B.S. Degree in Information Technology or equivalentCertifications/Licenses: N/AYears of Experience: 3+ yearsMINIMUM KNOWLEDGE/SKILLS REQUIRED* Strong Microsoft software suite experience, especially Windows and Office365* Basic understanding of networking and Active Directory* Ability to troubleshoot and set up hardware* Excellent communication skillsESSENTIAL FUNCTIONS* Respond to tickets on time, ensure a complete resolution of the issue at hand, and thoroughly document the work.* Setup new employees and revoke access for departing employees (Active Directory, SCCM)* Diagnose and resolve hardware issues including: PCs, Printers, Scanners, Mobile, and Desk Phones* Diagnose and resolve software issues including: Windows, iOS, Office365, Adobe, Remote Desktop, and other department applications* Deploy new OS and software packages using SCCM and Endpoint Manager* Identify and resolve networking issues, coordinating with the Infrastructure team as needed* Look for opportunities to suggest technology solutions to pain points in the company* Update equipment inventories as equipment is assigned and retired* Completes all other duties as assignedSECONDARY FUNCTIONS* Basic networking deployment and troubleshooting (IP, WiFi, DNS, DHCP)* Maintain and troubleshoot conference room equipment (Zoom/Teams Rooms)* Train users on software and security best practices

Keywords: CC Industries, Inc., Cicero , Advanced Help Desk Analyst (Hybrid), Professions , Cicero, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Cicero RSS job feeds