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Advanced Help Desk Analyst (Hybrid)

Company: CC Industries, Inc.
Location: Cicero
Posted on: August 7, 2022

Job Description:

About CC Industries, Inc.CC Industries goes to market through a portfolio of companies in the following industries: Transportation Equipment & Logistics, Packaging, Capital Equipment, and Food. A primary focus across the portfolio is on manufacturing and distribution including metal fabrication, machining, reinforced composites, injection molding, lamination, and assembly.Why work for us?CC Industries, located in downtown Chicago, is a family owned business with more than a 100-year legacy and track record of creating an inclusive and engaging work environment. The company offers a rewarding workplace with a culture rooted in core values of integrity, trust, and empowerment. The workplace offers a high-level of self-direction and engagement with others to create a collaborative environment.Position DescriptionThe Tier II analyst is a methodical problem solver, collaborative with the team, empathetic with users, and, beyond just a skilled operator, understands systems like Active Directory, Networking, Endpoint Manager, and more.QualificationsEducation: B.S. Degree in Information Technology or equivalentCertifications/Licenses: N/AYears of Experience: 3+ yearsMINIMUM KNOWLEDGE/SKILLS REQUIRED* Strong Microsoft software suite experience, especially Windows and Office365* Basic understanding of networking and Active Directory* Ability to troubleshoot and set up hardware* Excellent communication skillsESSENTIAL FUNCTIONS* Respond to tickets on time, ensure a complete resolution of the issue at hand, and thoroughly document the work.* Setup new employees and revoke access for departing employees (Active Directory, SCCM)* Diagnose and resolve hardware issues including: PCs, Printers, Scanners, Mobile, and Desk Phones* Diagnose and resolve software issues including: Windows, iOS, Office365, Adobe, Remote Desktop, and other department applications* Deploy new OS and software packages using SCCM and Endpoint Manager* Identify and resolve networking issues, coordinating with the Infrastructure team as needed* Look for opportunities to suggest technology solutions to pain points in the company* Update equipment inventories as equipment is assigned and retired* Completes all other duties as assignedSECONDARY FUNCTIONS* Basic networking deployment and troubleshooting (IP, WiFi, DNS, DHCP)* Maintain and troubleshoot conference room equipment (Zoom/Teams Rooms)* Train users on software and security best practices

Keywords: CC Industries, Inc., Cicero , Advanced Help Desk Analyst (Hybrid), Professions , Cicero, Illinois

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