EXPORT FCL CUSTOMER SERVICE

Company: ECU Worldwide USA
Location: Cicero
Posted on: August 1, 2022

Job Description:

EXPORT FCL CUSTOMER SERVICE

Salary:

• $45K-50K based on experience
  Benefits:
  
  • Health, Dental, Vision and 401K
    POSITION TYPE: NON-EXEMPT
    
    Provides ocean export quotations, follow up and bookings including inland/pick up rates; track and trace shipments, problem resolution and direct customer communication along with general office operations whenever needed.
    
    ESSENTIAL DUTIES AND RESPONSIBILITIES
    
    Include but are not limited to the following:
    
    • Respond to phone, e-mail, or faxed rate or booking requests from clients, agents or outside sales representatives.
      
    • Proactive track and tracing of shipments/containers.
      
    • Schedule cargo pick up within North America with brokers or common carriers for delivery into designated terminals.
      
    • Secure cargo bookings, all coordination of FCL containers as far as securing better rates from trucking vendors, obtaining for bullet rates from carriers; making bookings with the ocean carriers, ensuring all correct information is sent to clients; working on problem resolution for clients and overseas offices; obtaining hazardous approval from carriers; requesting DAP/DDP's from overseas offices and carriers.
      
    • Meet with carriers in order to improve their services to us.
      SKILLS AND ABILITIES
      
      Individual should be able to:
      
      • Manage difficult customer situations.
        
      • Respond promptly to customer needs.
        
      • Solicit customer feedback to improve service and pricing.
        
      • Respond to requests for service and assistance professionally.
        
      • Speak clearly and persuasively in positive or negative situations.
        
      • Listen and gets clarification.
        
      • Respond well to questions.
        
      • Write clearly and informatively.
        
      • Present numerical data effectively.
        
      • Read and interpret written information.
        
      • Balance team and individual responsibilities effectively.
        
      • Give and welcome feedback.
        
      • Contribute to building a positive team spirit.
        
      • Follow policies and procedures.
        
      • Complete administrative tasks correctly and on time.
        
      • Support organization's goals and values.
        
      • Read, analyze, and interpret general industry documentation/communications.
        
      • Effectively present information and respond to questions from groups of managers, customers, and the general public
        Other competencies may be required according to assignments.
        
        REQUIRED EDUCATION AND EXPERIENCE
        
        • Prior Industry Experience not required, but a plus
          
        • Minimum High School diploma or equivalent
          No VISA Sponsorship
          

Keywords: ECU Worldwide USA, Cicero , EXPORT FCL CUSTOMER SERVICE, Professions , Cicero, Illinois