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Accounts Operations

Company: Manufacturing Company
Location: Cicero
Posted on: September 14, 2019

Job Description:

Job SummaryThe Account Operations Project Manager is responsible for all project activity across the organization related to the ongoing management of a large national account. For better service to the customer and increased information sharing within the organization, the responsibilities include program management covering the entire scope of the account's needs. This role includes customer interface, project management, promotions management, product development, and internal operations interface. This role is the lead for the organization relative to the customer and works cross-functionally with Finance, Innovation, Sales, Operations, Supply Chain, Sales & Operations Planning, Quality Assurance, Customer Service and Print Production teams across all locations in the LBP network providing products to the customer.Primary Duties And ResponsibilitiesManage the customer workflow inside the organization for all projects, determining if all the information is known, available, and understood to have work commence on a project. Determine direction for projects, host project meetings to drive to completion. enter projects into project management system.Create, manage and run a dashboard of all project activityDrive project components relative to cost savings projects and new proposals in response to customer requestsDirect and process RFQ's for prompt and accurate processing within the costing system to develop proposals for the customer, considering all project impacting items.Effectively lead cross-functional internal teams as noted above to drive successful, mutually beneficial projects for the businessAddress and alleviate all customer concerns, issues and questions related to projects. Manage communications to ensure all customer inquiries are handled and resolved in a timely manner. Resolve any disputes between the internal teamCommand a detailed understanding of our manufacturing capabilities and work closely with the cross functional team members as required to deliver our contracted business and any new programs.Create presentations relative to projects as neededDrive continuous improvement across the organization related to the management of the CustomerResponsible for ensuring, where applicable, the product safety, quality, regulatory compliance and legality of all products produced and soldPerform other duties as requiredRequired Skills And EducationBachelors Degree in Packaging Engineering, Supply Chain, Product Development Business or related field required.Has a strong understanding of manufacturing and project management Proficient in Microsoft Office Suite, strong skills in Project and ExcelCritical thinking skills with an orientation toward operations-based thinking, ability to independently manage projects from beginning to end.Effective team leader and player with a drive for results while interfacing internally and externallyAbility to multi-task in a fast paced, exciting environment, while at the same time maintaining attention to detail.Must be able to meet deadlines and work under stressful situations.Strong organizational and project management skills coupled with excellent written and verbal communication skills.Must be motivated, customer focused- both internally and externally, and be able to provide a superior experience for all.Ability to interact with all levels of the organization.Experience with contracts, negotiation, analytically rigorous projects and customer management required.Must be able to travel throughout the greater Chicagoland area and the U.S. as needed or required.A leader of environmentally progressive and sustainable packaging. Our focus is almost exclusively around recycled, recyclable, compostable and reputable raw materials and products. For more than 20 years, Company has combined innovation and performance to develop consumer-preferred, sustainable, on-the-go packaging.

Keywords: Manufacturing Company, Cicero , Accounts Operations, Other , Cicero, Illinois

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