Customer Service Associate
Company: Walgreens
Location: Cicero
Posted on: March 18, 2023
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Job Description:
Customer Service Associate Job ID 1124516BR Apply Save job
Responsibilities Models and delivers a distinctive and delightful
customer experience.Registers sales on assigned cash register,
provides customers with courteous, fair, friendly, and efficient
checkout service.Customer ExperienceEngages customers and patients
by greeting them and offering assistance with products and
services. Resolves customer issues and answers questions to ensure
a positive customer experience.Models and shares customer service
best practices with all team members to deliver a distinctive and
delightful customer experience, including interpersonal habits
(e.g., greeting, eye contact, courtesy, etc.) and Walgreens service
traits (e.g., offering help proactively, identifying needs,
servicing until satisfied, etc.).OperationsProvides customers with
courteous, friendly, fast, and efficient service.Recommends items
for sale to customer and recommends trade-up and/or companion
items.Registers customer purchases on assigned cash register,
collects cash and distributes change as requested; processes voids,
returns, rain checks, refunds, and exchanges as needed.Keeps
counters and shelves clean and well merchandised, takes inventory,
and maintains records. Checks in and prices merchandise as required
or as directed by store manager or communicated by the shift
leader.Implements Company asset protection procedures to identify
and minimize profit loss.Ensures compliance with state and local
laws regarding regulated products (e.g., alcoholic beverages and
tobacco products).Constructs and maintains displays, including
promotional, seasonal, super structures, and sale merchandise.
Completes resets and revisions as directed.Assists with separation
of food items (e.g., raw foods from pre-cooked) and product
placement as specified by policies/procedures (e.g., raw and frozen
meats on bottom shelves). For consumable items, assists in stock
rotation, using the first in, first out method and restock outs.Has
working knowledge of store systems and store equipment.Provides
customer service in the photo area, including digital passport
photo service, poster print and creative machine, suggestive sell
of promotional photo products.Assumes web pick-up responsibilities
(monitors orders in Picture Care Plus, fills orders (pick items),
delivers orders to customers as they arrive at store).Assists with
exterior and interior maintenance by ensuring clean, neat, orderly
store condition and plies with all company policies and procedures;
maintains respectful relationships with pletes special assignments
and other tasks as assigned.Training & Personal DevelopmentAttends
training and completes PPLs requested by Manager or assigned by
corporate. Basic QualificationsMust be fluent in reading, writing,
and speaking English. (Except in Puerto Rico)Requires willingness
to work flexible schedule, including evenings and weekend hours
Preferred QualificationsPrefer six months of experience in a retail
environment.Prefer to have prior work experience with
Walgreens.Prefer to be fluent in reading, writing, and speaking
English. (Except in Puerto Rico)Requires willingness to work
flexible schedule, including evenings and weekend hours.The
following information is applicable for San Francisco, CA
applicants: Pursuant to the San Francisco Fair Chance Ordinance, we
will consider for employment qualified applicants with arrest and
conviction records.An Equal Opportunity Employer, including
disability/veterans.To see the salary range for this position
please click here: Pay Transparency Customer Service Associate .If
you are applying on a job board or unable to click on the link,
please copy and paste this URL into your browser Apply Save job
Keywords: Walgreens, Cicero , Customer Service Associate, Other , Cicero, Illinois
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