CSR / Teller - Bilingual Spanish - Cicero East - Part Time
Company: Fifth Third Bank
Location: Cicero
Posted on: March 15, 2023
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Job Description:
Make banking a Fifth Third betterWe connect great people to
great opportunities. Are you ready to take the next step? Discover
a career in banking at Fifth Third Bank.GENERAL FUNCTION: Provide
excellent customer service in all interactions. Refer customers to
the appropriate business partner for a consultative conversation.
Responsible and accountable for risk by openly exchanging ideas and
opinions, elevating concerns, and personally following policies and
procedures as defined. Accountable for always doing the right thing
for customers and colleagues and ensures that actions and behaviors
drive a positive customer experience. While operating within the
Bank's risk appetite, achieves results by consistently identifying,
assessing, managing, monitoring, and reporting risks of all
types.ESSENTIAL DUTIES AND RESPONSIBILITIES:Customer Experience:*
Deepen relationships and treat customers with genuine care by
listening to their specific needs, asking questions to gain deeper
understanding, and seamlessly guide them to where their financial
needs can be met* Provide follow up to customer questions and find
solutions to address issues* Be responsive and timely with
correspondence to keep lines of communication open and clear*
Maintain a position of trust and responsibility by keeping all
customer business confidential* Follow the Bancorp Code of Business
Conduct and Ethics and other related policies, always maintaining
ethical behavior.Operations:* Perform daily office
responsibilities, working with the platform team, to maintain the
efficient operation of the office.* Maintain a balancing record
that is in line with policy. Find and correct outages and enlist
help as needed.* Maintain knowledge of the bank policies and
financial center procedures and take responsibility to keep up to
date on any changes.* Handle consumer and business customer
problems with professionalism, directing more complex issues
seamlessly to the Lead Customer Service Representative or other
leadership as necessary.* Demonstrate sound judgment in decision
making, abiding to established guidelines and
procedures.Referrals:* During customer interactions and Customer
Outreach identify customer needs and refer customers to Bankers and
business partners, as appropriate, for a consultative conversation*
Build and maintain a working knowledge of the Retail products and
services offered* Utilize appropriate tools for all referrals sent
to personal bankers and business partners for tracking
purposesPerform other duties as assigned.SUPERVISORY
RESPONSIBILITIES: None.MINIMUM KNOWLEDGE, SKILLS AND ABILITIES
REQUIRED:* High school diploma/GED.* Work involves extensive cash
handling.* Work involves contact with the public, adhere to dress
code guidelines.* Must have the ability to interact comfortably and
confidently with the public.* Position requires knowledge of retail
policies and procedures, to perform the essential duties.* Work
requires the ability to take initiative and demonstrate sound
judgment in decision-making and problem resolution.* Demonstrate
the company's core values, work as one bank, take accountability,
be respectful & inclusive, act with integrity.* Need to have
flexibility in scheduling.WORKING CONDITIONS:* Normal office
environment.* Extensive viewing of computer screens.CSR / Teller -
Bilingual Spanish - Cicero East - Part TimeLOCATION -- Cicero,
Illinois 60804Fifth Third Bank, National Association is proud to
have an engaged and inclusive culture and to promote and ensure
equal employment opportunity in all employment decisions regardless
of race, color, gender, national origin, religion, age, disability,
sexual orientation, gender identity, military status, veteran
status or any other legally protected status.
Keywords: Fifth Third Bank, Cicero , CSR / Teller - Bilingual Spanish - Cicero East - Part Time, Other , Cicero, Illinois
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