Lead Customer Service Advisor
Company: Jiffy Lube
Location: Cicero
Posted on: February 22, 2021
|
|
Job Description:
The Lead CSA is responsible for creating a Wow! Guest
experience. From the time the vehicle drives on the property, to
when the keys are safely handed back, this position is responsible
for ensuring tailored service recommendations, quality product
installation and communication of any special circumstances that
impact the overall satisfaction. This leadership role is also a
critical link to our Guest First strategy, building sales and gross
profit within the store location by using proven methods that
exceed the guest's and Jiffy Lube business needs and that realize
Heartland/Jiffy Lube's vision and strategy for guest care. The CSA
has the authority to coach, challenge and provide direction where
guest satisfaction is concerned. Qualifications: * Provides and
ensures excellent, professional "Guest First" care for all
automotive services available * Provides and ensures a positive
consultative approach during the check-in process * Ensures we
accurately capture the guest's product needs and provides updates
throughout the entire process to create a WOW experience *
Responsible for ensuring all in the CSA role understand the range
of products and services available and offers the guest options
tailored specifically to meet their preventative automotive needs *
Must be a team player that encourages collaboration; shares wins
and feedback, creates a feeling of belonging to the guest as well
as teammates. * Responsible for ensuring CSA roles maintain or
exceed sales mix target while simultaneously achieving high guest
satisfaction by building relationships and trust * Provides sales
and guest service leadership during store meetings and team huddles
* Gives impartial advice to ensure guests are aware of
manufacturer-recommended service needs are met * Will have
responsible for opening/closing the store * Deliver quality service
at all times * Carry out other duties and projects necessary for
the position * Have a valid driver's license and be able to drive
vehicles Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: Jiffy Lube, Cicero , Lead Customer Service Advisor, Other , Cicero, Illinois
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsBiology Private Tutoring Jobs Elkhart Description: CompanyWe are looking for students, professionals, retirees or anyone with a passion to share, to join the largest community of teachers worldwide If you have free time and want to share your knowledge, (more...) Company: superprof Location: Elkhart Posted on: 02/28/2021 Part Time - List your Garage or Parking Space - $300/mo Description: Neighbor Parking Storage Host Rent out your parking space or your garage and earn 4,000 / year We are looking for side hustlers and passive income lovers to join Neighbor as independent hostsNeighbor (more...) Company: Neighbor.com Location: Wheaton Posted on: 02/28/2021 Registered Nurse RN Home Health Description: li li At Elara Caring, we have an unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out (more...) Company: Elara Caring Location: Elkhart Posted on: 02/28/2021 Executive Assistant Description: About the Company:Our client is a leading Federally Qualified Health Center looking for an Executive Assistant to add to their team. The Executive Company: Creative Financial Staffing Location: Elkhart Posted on: 02/28/2021 Remote Work-From-Home Independent Contractor - Call Center Representative Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops. Our well-known clients are seeking Independent Contractors to provide virtual (more...) Company: Liveops Location: Elkhart Posted on: 02/28/2021 Security Officer-New opportunity Description: We are North America's leading security services provider with over 250,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture. There are countless (more...) Company: Allied Universal Location: Elkhart Posted on: 02/28/2021 Security Officer-New opportunity Description: At Allied Universal--, we continue to build an inclusive, Be Phenomenal--, culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our (more...) Company: Allied Universal Location: Elkhart Posted on: 02/28/2021 Machine Operator Description: Express Warsaw has Machine Operator jobs in PiercetonPosition Summary: Loading, running, and monitoring mill and press equipment in a continuous flow environment. Ensure that the finished product meets (more...) Company: Express Employment Professionals Location: Elkhart Posted on: 02/28/2021 Make up to $17/hour - Deliver with DoorDash Description: Your time. Your Goals. 10 What is DoorDash 10 Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider (more...) Company: Doordash Location: Elkhart Posted on: 02/28/2021 List your Garage or Parking Space - $300/mo - Less than Part Time Description: Neighbor Parking Storage HostRent out your parking space or your garage and earn 4,000 / year We are looking for side hustlers and passive income lovers to join Neighbor as independent hostsNeighbor Company: Neighbor.com Location: Wheaton Posted on: 02/28/2021 |