Experience Design Vice President
Company: JPMorgan Chase & Co.
Location: Chicago
Posted on: April 1, 2026
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Job Description:
Description Shape the future of user experience with strategic
design initiatives that blend business needs and user insights. As
a Vice President Experience Design in Commercial Card, you will
play a pivotal role in shaping the user experience across our
products and services. Leveraging your deep knowledge of design and
research practices to lead strategically important initiatives and
develop innovative solutions that align with business requirements
and user needs. As a subject matter expert, collaborate with
cross-functional teams, guide, and mentor junior designers, and
foster a culture of inclusivity and accessibility. Your expertise
in experience strategy and inclusive design will ensure that our
offerings are not only visually appealing but also accessible and
user-friendly, enhancing the overall customer experience.
Commercial Card provides payment solutions to businesses,
governments and other institutions for commercial expenditures,
including business supplies, maintenance, repair, operational
expenses and travel. Our solutions and best practices offer the
control, reporting, reconciliation and financial benefits
organizations need to streamline payment processes and help turn
accounts payable departments into profit centers. Our online
management applications provide clients with the ability to
establish spending limits, create authorizations and workflows,
streamline reporting and enforce buying policies throughout an
organization. Commercial Card operates within Treasury Services in
J.P. Morgan Chase’s Corporate and Investment Bank (CIB). Job
responsibilities Develop and execute design/research strategies for
complex projects and ensure alignment with business objectives and
user needs across multiple product areas Diagram service flows and
product features, design wireframes, and prototype interactions for
key touchpoints as you lead end-to-end design initiatives within a
specific domain. Communicate the rationale for design opportunity
and impact in a compelling way, tailoring your narrative for
different audiences and ensuring a focus on users Champion design
best practices, standards and consistency across the team to ensure
the quality of delivery pushes our collective standards higher
Drive the adoption of inclusive design practices and accessibility
guidelines, mentor junior designers and foster a culture of
diversity and inclusion Collaborate with cross-functional teams to
integrate user experience design into the product development
processes and ensure seamless and customer-centric solutions
Analyze market trends, gather feedback from user research, and
learn from data insights to inform design decisions and optimize
user experiences across various platforms and channels Required
qualifications, capabilities, and skills 5 years of experience or
equivalent expertise in user experience design or similar roles
Undergraduate degree, preferably BFA or BA in a design related
field Experience leading design workshops to align cross-functional
teams Demonstrated ability to create visual representations of user
journeys, such as storyboarding, wireframes, and prototypes
Demonstrated experience in inclusive design and accessibility
guidelines, with the ability to incorporate diverse perspectives
and abilities into design solutions Proven ability to develop
experiences that meet or exceed the initial proposal of a product
or experience, including the development of transformational
innovation strategies and the creation of 'north star'
representations to drive customer-centric decision-making Advanced
technical literacy, including an advanced understanding of
client-side technologies, APIs, microservices, and the components
of the technology stack, as well as their impact on user experience
Preferred qualifications, capabilities, and skills Design
leadership or managerial experience Graduate degree in a design
related field Experience with analytics platforms such as Tableau
and Google Analytics Financial services experience
Keywords: JPMorgan Chase & Co., Cicero , Experience Design Vice President, IT / Software / Systems , Chicago, Illinois
