Guest Service Agent Lead - Residence Inn Chicago Downtown/Loop - (19001A3P)
Company: Marriott International
Posted on: July 12, 2019
Here's To Your Journey with Residence Inn Residence Inn by Marriott
helps guests thrive while on long stays so they can perform at
their best. Spacious suites with full kitchens offer the comforts
of the modern home, while employees provide service with a human
touch to business and leisure travelers alike. Working at Residence
Inn, you will build relationships grounded in team work and
experience the legendary Residence Inn service culture which
focuses on delivering against the unique needs of long stay guests.
Find Your World at Residence Inn by Marriott. The Residence Inn
Chicago Downtown/Loop, located at 11 South LaSalle Street, Chicago,
Illinois, 60603 is currently hiring a Guest Service Agent Lead.
Responsibilities include: Organize and coordinate group
check-in/pre-registration procedures. Sell a room/accommodation to
guests without reservations. Anticipate sold-out situations,
identify how many rooms are over-committed; obtain alternative
accommodations for guests with reservations. Block rooms in the
computer, identify designated requirements. Perform duplicate
reservation checks. Run and check daily reports/contingency lists.
Supply guests with directions and information. Answer, record, and
process all guest, requests, questions, or concerns; follow up to
ensure each has been met to guests'' satisfaction. Arrange
transportation for guests/visitors. Issue safe deposit boxes. Count
and secure bank at beginning and end of shift. Cash guests''
checks, process all payment types, vouchers, paid-outs, charges,
and provide change. Assist management in motivating and coaching
employees; serve as a departmental role model. Follow company
policies and procedures; report accidents, injuries, and unsafe
work conditions to manager; ensure uniform and personal appearance
are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge guests
according to company standards; anticipate and address guests''
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak using clear and professional
language; prepare/review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach
common goals. Ensure adherence to quality standards; identify and
recommend new ways to increase organizational efficiency,
productivity, quality, safety, and/or cost-savings. Stand, sit, or
walk for an extended period of time. Enter and locate information
using computers/POS systems. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds. Perform
other reasonable job duties as requested by Supervisors. To apply
now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Cicero , Guest Service Agent Lead - Residence Inn Chicago Downtown/Loop - (19001A3P), Hospitality & Tourism , Cicero, Illinois
Didn't find what you're looking for? Search again!