CiceroRecruiter
the smart solution for Cicero jobs

Customer Service Manager/French Bilingual/l

Company: Mommy Jobs Online
Location: Cicero
Posted on: April 14, 2019

Job Description:

Virtual Customer Service Manager-French Bilingual Exciting opportunity for a seasoned manager to come in and help build our virtual French Bilingual team! Mommy Jobs Online (mommyjobsonline.com) is looking for the right candidate that has experience developing leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. The ideal candidate has experience leading virtual teams and demonstrates the ability to roll up his/her sleeves to help customers and deliver results. Job Duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, and any other issues that may arise from the order fulfillment process Helps consultants meet customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities Coaches and develops agents in soft skills and service techniques in order to deliver key results and build a high performing team Makes recommendations and / or takes corrective action to manage performance, including disciplinary action and termination as necessary. Works closely with Human Resources and Senior Leadership to address and resolve employee issues Effectively interviews and recommends candidates for hire Analyzes trends based on historical data to close performance gaps Reviews time off requests as appropriate to match staffing level requirements Conducts quality assurance (call monitoring) reviews Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution Provides back-up support by taking calls during staffing shortages, high volume activity or as needed Performs other job-related duties as assigned by the Company and/or director or manager Qualifications: 3+ years leadership experience 1+ years leading a virtual team College degree preferred or equivalent job related experience Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment Flexible schedule Essential Job Functions: Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer Ability to use a computer keyboard and computer screen Ability to maintain the required internet speed. Ability to use a telephone headset and telephone system Ability to handle stressful customer interactions via telephone and email Ability to perform all above-mentioned duties with or without accommodation Pay: $18.00 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLRHONDAT when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Cicero , Customer Service Manager/French Bilingual/l, Hospitality & Tourism , Cicero, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Pizza Delivery Team Member
Description: Description br br Buckle up, hit the open road and start making hungry people happy as a delivery driver for Employer--. That's right, we'll pay you to cruise around in your mobile office - your car (more...)
Company: Pizza Hut
Location: Mishawaka
Posted on: 04/19/2019

Experienced Cook
Description: Description: KinderCare Education is the nation's leader in early childhood education. We nourish curiosity through purposeful experiences to create a future full of lifelong learners. From our National (more...)
Company: KinderCare Education
Location: Elkhart
Posted on: 04/19/2019

Restaurant Service and Kitchen Team (772)
Description: Our Panda Service and Kitchen Team associates are important members of our team and are responsible for bringing Panda's mission alive in our restaurants by creating food with passion, service with heart (more...)
Company: Panda Express
Location: Janesville
Posted on: 04/19/2019


Part-Time Retail Merchandiser - Janesville, WI (14471)
Description: Part-Time Retail Merchandiser - Janesville, WI 14471 Sales Merchandiser About Anderson MerchandisersWe ve been around for 100 years and became the nation s largest merchandiser of entertainment products. (more...)
Company: Anderson
Location: Janesville
Posted on: 04/19/2019

Part-Time Retail Merchandiser - CRYSTAL LAKE, IL (15779)
Description: Part-Time Retail Merchandiser - CRYSTAL LAKE, IL 15779 Sales Merchandiser About Anderson MerchandisersWe ve been around for 100 years and became the nation s largest merchandiser of entertainment products. (more...)
Company: Anderson
Location: Crystal Lake
Posted on: 04/19/2019

Restaurant Associate Line Cook - 601987
Description: Restaurant Associate Line Cook br br A fresh approach to work. br br Line Cook br br When you join Panera LLC as a Restaurant Associate - Line Cook, you join in our belief that food should (more...)
Company: Panera Bread Company
Location: Waukesha
Posted on: 04/19/2019

Experienced Cook
Description: Experienced Cook Description: KinderCare Education is the nation's leader in early childhood education. We nourish curiosity through purposeful experiences to create a future full of lifelong learners. (more...)
Company: KinderCare Education
Location: Elkhart
Posted on: 04/19/2019

Pizza Delivery Team Member
Description: Description br br Buckle up, hit the open road and start making hungry people happy as a delivery driver for Employer--. That's right, we'll pay you to cruise around in your mobile office - your car (more...)
Company: Pizza Hut
Location: Elkhart
Posted on: 04/19/2019

Part Time Retail Event Specialist ACO
Description: Part Time Event Specialist ACO Are you outgoing and enjoy interacting with people If promoting brand awareness through product demonstration sounds appealing, then our Part Time Job is the right fit (more...)
Company: Advantage Solutions
Location: Hoffman Estates
Posted on: 04/19/2019

Restaurant Supervisor - The Abbey Resort (Fontana)
Description: Restaurant Supervisor - The Abbey Resort Fontana Job Description Summary: The Abbey Resort's very own Waterfront restaurant is known for its casual, laid-back vibe. It's the perfect place to unwind, (more...)
Company: Benchmark Hospitality
Location: Janesville
Posted on: 04/19/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Cicero RSS job feeds