Front Desk Agent
Company: The Marcus Corporation
Location: Milwaukee
Posted on: April 2, 2026
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Job Description:
Do you strive to set yourself apart by your gracious service and
impeccable style? Are you passionate and energetic about delivering
exceptional experiences to guests in the premier luxury hotel in
downtown Milwaukee? If so, The Pfister is looking for a Front Desk
Agent to be a part of our team and continue its iconic legacy. As a
Front Desk Agent at The Pfister Hotel, you will be the welcoming
face of the hotel, assisting guests with check-in, check-out,
reservations, and personalized service. You will ensure each guest
feels valued and supported while maintaining the highest standards
of hospitality and professionalism. Built in 1893, The Pfister
Hotel in Milwaukee has been a hotel icon for nearly 130 years. As
one of the best hotels in Milwaukee and the Midwest, we continue to
celebrate a grand tradition of gracious service and impeccable
style. The Pfister Hotel has received AAA Four Diamond hotel status
for 46 consecutive years. The hotel is one of only 11 properties
throughout North America to maintain the AAA Four Diamond
designation since the inception of the Diamond Rating program in
1976. What you will be doing: · Greet and welcome guests warmly,
ensuring a seamless check-in and check-out experience. · Process
reservations, guest requests, and payments accurately and
efficiently. · Provide prompt, courteous responses to inquiries by
phone or in person. · Coordinate with housekeeping and maintenance
to ensure guestroom readiness. · Handle guest concerns with
professionalism and escalate issues when necessary. · Maintain
front desk security, organization, and cleanliness. · Complete
daily shift reports and checklists as required. · Perform other
duties as assigned in support of the Front Office team. Position
Requirements: · Strong communication skills in English, both verbal
and written. · Ability to multi-task and stay organized in a
fast-paced environment. · Previous hospitality or customer service
experience strongly preferred. · Basic math and computer skills
required. · Ability to stand for long periods of time and
occasionally lift/carry up to 25 lbs. What’s in it for you? ·
Complimentary, well-balanced meal every shift. · Room discounts at
Marcus Hotels & Resorts and Historic Hotels of America properties.
· Savings at Marcus Hotels & Resorts restaurants, cafes, lounges,
golf courses, ski resorts, and spas. · Discounted parking and
“two-for-one” Marcus Theatres movie tickets. · Career growth
opportunities, with the ability to transfer between properties
while maintaining service credit. · Early wage access, paid time
off, and company-paid life insurance. · Medical, dental, and vision
insurance available after 90 days of employment. · Employee
Assistance Program and 401(k) with employer match. Job Type:
Full-Time, Hourly Pay Rate: $17.00 per hour About Us: A division of
The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year
history of operational and service excellence. We are “People
Pleasing People,” striving daily to create extraordinary
experiences for guests and associates alike. With a growing
portfolio of 15 U.S.-based hotels and resorts, our properties are
known for their unique character and style. Note\: This document
describes the general nature and level of work required of people
in the job. It is not intended to be an all-encompassing list of
responsibilities, duties, and skills. The Pfister Hotel is an Equal
Opportunity Employer.
Keywords: The Marcus Corporation, Cicero , Front Desk Agent, Hospitality & Tourism , Milwaukee, Illinois
