Customer Service Representative - Part Time
Company: The Room Place
Location: Elmwood Park
Posted on: August 7, 2022
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Job Description:
Essential Purpose of PositionReceiving inbound calls from
customers, drivers and store personnel. Determining how to address
their issues and following through until there is resolution.Job
Related ResponsibilitiesHandling inbound/outbound calls including
driver calls.Schedule Technician appointments to service
merchandise when appropriate based on warranty.Being courteous and
professional to all customers, drivers and store personnel who call
in for assistance at all times.Determining what item is being
referred to by checking for customer history.Determining what
options are available to the customer based on date of delivery
(which impacts warranty restrictions) and type of problem that the
customer is describing (which impacts whether the problem is
correctable by service).Probing by asking relevant questions to
ensure customer s needs are being met.Meeting performance standards
as established.Using real time keying, process customer problems
requiring outside service companies by initiating work orders and
scheduling service date. Create and schedule exchange of
merchandise when applicable. Document all conversations with
customers in system.Give appropriate codes to drivers per
applicable process.Keep abreast of the product as well as the
latest policies/procedures and be able to appropriately apply them
to customer problems.Performs additional duties as required or
requested.About YOU:Ideal team members at The Room Place have
excellent attention to detail as well as strong communication and
problem-solving skills. It is important to be able to work both
independently and in a team. At The Room Place we strive to put our
customers first, ensuring they have the best experience possible.
In addition, we treat our team members as family, offering
benefits, job stability, and opportunities for both career and
personal growth.QualificationsInbound and outbound customer call
center experience preferred.Must provide exceptional customer
service by exhibiting great listening skills, being empathetic,
apologizing when applicable and taking ownershipMust work well in a
team environmentMust have highly developed communication skills
both written and verbal.Must have basic PC skills; Proficient data
entry skills helpfulMust be able to sit for extended periods of
timeMust be able to use electronic equipment constantly such as a
telephone and PC.Must have great problem-solving skills, analytical
ability and the ability to memorize procedures.Must have excellent
detail orientation and follow-up skillsMust be
self-motivated.Bi-lingual (Spanish) helpful.Should have excellent
customer service orientation.Physical
Requirements:RequirementFrequentlyOccasionallyNeverStandingXSittingXWalkingXClimbingXBendingXTwistingXCrawlingXSquattingXLifting
10 lbsXLifting 20 lbsXLifting 30 lbsXLifting 50 lbsXLifting more
than 75 lbsXLifting above shoulder levelXTypingX
Keywords: The Room Place, Cicero , Customer Service Representative - Part Time, Hospitality & Tourism , Elmwood Park, Illinois
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