Customer Service Representative - Part Time

Company: The Room Place
Location: Elmwood Park
Posted on: August 7, 2022

Job Description:

Essential Purpose of PositionReceiving inbound calls from customers, drivers and store personnel. Determining how to address their issues and following through until there is resolution.Job Related ResponsibilitiesHandling inbound/outbound calls including driver calls.Schedule Technician appointments to service merchandise when appropriate based on warranty.Being courteous and professional to all customers, drivers and store personnel who call in for assistance at all times.Determining what item is being referred to by checking for customer history.Determining what options are available to the customer based on date of delivery (which impacts warranty restrictions) and type of problem that the customer is describing (which impacts whether the problem is correctable by service).Probing by asking relevant questions to ensure customer s needs are being met.Meeting performance standards as established.Using real time keying, process customer problems requiring outside service companies by initiating work orders and scheduling service date. Create and schedule exchange of merchandise when applicable. Document all conversations with customers in system.Give appropriate codes to drivers per applicable process.Keep abreast of the product as well as the latest policies/procedures and be able to appropriately apply them to customer problems.Performs additional duties as required or requested.About YOU:Ideal team members at The Room Place have excellent attention to detail as well as strong communication and problem-solving skills. It is important to be able to work both independently and in a team. At The Room Place we strive to put our customers first, ensuring they have the best experience possible. In addition, we treat our team members as family, offering benefits, job stability, and opportunities for both career and personal growth.QualificationsInbound and outbound customer call center experience preferred.Must provide exceptional customer service by exhibiting great listening skills, being empathetic, apologizing when applicable and taking ownershipMust work well in a team environmentMust have highly developed communication skills both written and verbal.Must have basic PC skills; Proficient data entry skills helpfulMust be able to sit for extended periods of timeMust be able to use electronic equipment constantly such as a telephone and PC.Must have great problem-solving skills, analytical ability and the ability to memorize procedures.Must have excellent detail orientation and follow-up skillsMust be self-motivated.Bi-lingual (Spanish) helpful.Should have excellent customer service orientation.Physical Requirements:RequirementFrequentlyOccasionallyNeverStandingXSittingXWalkingXClimbingXBendingXTwistingXCrawlingXSquattingXLifting 10 lbsXLifting 20 lbsXLifting 30 lbsXLifting 50 lbsXLifting more than 75 lbsXLifting above shoulder levelXTypingX

Keywords: The Room Place, Cicero , Customer Service Representative - Part Time, Hospitality & Tourism , Elmwood Park, Illinois