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Event Manager - Chicago Marriott Marquis (18000VUH)

Company: Marriott International
Location: Cicero
Posted on: June 11, 2018

Job Description:

Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. The Chicago Marriott Marquis located at 2215 South Michigan Avenue, Chicago, IL 60616 is currently hiring an Event Manager. Responsibilities include: Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience High school diploma or GED; experienced (1 " 2 years of experience) in the event management or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. Adheres to all standards, policies, and procedures. Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Manages group room blocks and meeting space for average to large-sized assigned groups. Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. Uses his/her judgment to integrate current trends in event management and event design. Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Participates in customer site inspections and assists with the sales process as necessary. Performs other duties as assigned to meet business needs. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planners experience. Ensuring and Providing Exceptional Customer Service Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Empowers employees to provide excellent customer service. Sets a positive example for guest relations. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Makes presence known to customer at all times during this process. Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. Follows up with customer post-event. Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience. Stays available to solve problems and/or suggest alternatives to previous arrangements. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Interacts with guests to obtain feedback on product quality and service levels. Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. Leads formal pre-event and post-event meetings for average to large-sized assigned groups. Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function Assists in the sales process and revenue forecasting for customer groups. Up-sells products and services throughout the event process. Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities Reviews comment cards and guest satisfaction results with employees. Observes service behaviors of employees and provides feedback to individuals and/or managers. Assists in the development and implementation of corrective action plans. Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. Works with the property staff and customers to address operational challenges associated with his/her group. Performs other duties as assigned to meet business needs. To apply now, go to: https://jobs.marriott.com/marriott/jobs/18000VUH?%3Flang=en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Cicero, Event Manager - Chicago Marriott Marquis (18000VUH), Executive, Cicero, Illinois

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