Manager, Bus Operations
Company: Disability Solutions
Location: Chicago
Posted on: April 15, 2024
Job Description:
DescriptionSALARY$105,032.76POSITION SUMMARYManages, plans and
coordinates staff actions of bus operators, service supervisors,
clerks, janitors, or box pullers at the garage level. Manages all
bus operations in the service area and ensures that a high quality
of safe, on-time and clean transportation service is rendered to
the community. Communicates with other Managers to work as a team
to ensure quality service.QualificationsPRIMARY
RESPONSIBILITIES
- To reduce absenteeism, interviews employees upon return from
absence to ascertain reason for absence and authorize employee to
return to work.
- Also interviews employees when violations of policies or
procedures or accidents occur, or upon receipt of a complaint from
employees or customers.
- Determines appropriate course of action that is within
Authority and Union guidelines, up to and including recommendation
for discharge.
- Retrieves, updates, and maintains transportation personnel
database as a resource in conducting interviews.
- Supervises and counsels assigned employees regarding work
assignments, performance and procedures.
- Receives grievances from the union as assigned. Interviews
employees and holds discussions with union representatives.
- Prepares grievance responses at the first level of the
grievance process.
- Responds to routine union issues, occasionally through
interaction with Employee Relations.
- Ensures safe, on time performance, and responds to
interruptions or delays in bus operations.
- Ensures timely performance and restoration of service when
delays occur by creating alternate routes, setting up shuttles and
dispersing supervisors to problem areas.
- Travels to the site of accidents and to emergencies to
supervise the bus service personnel and operations.
- Works to prevent accidents and reduce injuries by: observing
and identifying problem areas, performing safety audits,
investigating incidents, enforcing safety regulations and
recommending corrective measures.
- Observes and evaluates the performance of operating staff and
service supervisors in the field for compliance with policies and
attainment of performance indicators in a variety of ways (i.e.,
direct observation, riding buses or trains, standing on street,
etc.). Identifies and responds to performance deviations and
determines course of action to correct problems, including
progressive disciplinary actions and recommendations for additional
training.
- Investigates violations of rules, regulations, and operating
procedures by operating and supervisory personnel to determine
appropriate corrective action to decrease volume of complaints.
Observes operations and recommends service improvements to maintain
and increase ridership. Responsible for efficient daily service by
ensuring that vehicles are clean and safe. Strives to ensure
optimum customer service.
- Coordinates service with special city events in conjunction
with the CPD to ensure service levels can handle large volumes or
riders. Interacts with customers in the field to meet service
needs.
- Assists the Senior Manager in the development and
administration of bus garage operations, departments, programs,
policies, mission statement, goals and objectives. Plans and
supervises manpower requirements to meet operation levels. Tracks
any overtime expenditures.
- Performs duties of Senior Manager, Bus Operations, in the
Manager's absence. May assist the Senior Manager in vault
operations, serving on various task forces and/or oversee the daily
garage operations. Responsible for the management of various
projects as assigned (i.e., Accident Reduction Program).
- Hires, trains, develops, monitors, and evaluates performance of
staff. Reviews and recommends personnel actions for approval.
- Performs related duties as assigned.MANAGEMENT
RESPONSIBILITIESReporting to this position are the following
jobs:Job Title
- Bus Operators (FTP, PTP)
- Bus Service Supervisors
- Clerks
- Cash Box PullersCHALLENGES
- Must deliver on time, clean, safe, and friendly service while
addressing challenges presented by traffic, weather, emergencies,
and other agencies in order to meet the needs of internal and
external customers.
- Must be able to remain calm and able to direct people in
emergency situations.
- Works with peers as a team to accomplish
goals.EDUCATION/EXPERIENCE REQUIREMENTS
- Bachelor's Degree in business administration or a combination
of education and experience relating to position.
- Five (5) years of experience as a Bus Operator, Bus Service
Supervisor or Bus Instructor, or five (5) years equivalent
management position.
- Three (3) years of business process experience.
- Experience in conflict resolution and customer service.
- Experience in interviewing employees regarding accidents,
complaints, grievances and disciplinary actions.
- Must possess a valid driver's license.
- Required to maintain current Bus Safety Training
certification.
- Required to maintain current Operating Certification.
- Must complete Rail Safety Training, and maintain current Rail
Safety Training certification.PHYSICAL REQUIREMENTS
- Must tolerate extreme weather conditions without adverse
reaction and long, intense work periods without relief.
- Stamina and strength to spread salt, troubleshoot equipment and
clear flooded viaducts necessary.
- Must function well under pressure and be able to multi-task
with consistent accuracy.
- Requires remaining in a stationary position for extended
periods of time and constantly operating a computer and other
office productivity machinery.
- Service Area Requirement: Exempt (Non-Union) employees must
live within the boundaries of the CTA Statutory Service Area either
at the time of employment or within 6 months of beginning
employment at CTA.KNOWLEDGE, SKILLS, AND ABILITIES
- Basic knowledge of transit operations involved in moving people
by bus, including city layout.
- Basic knowledge of policies, procedures, or strategies to
promote effective local public safety.
- Intermediate knowledge of business process management.
- Intermediate knowledge of administration and management
principles.
- Advanced knowledge of customer and personal service
principles.
- Advanced skill in conflict resolution.
- Intermediate skill in basic computer operations, including word
processing, spreadsheet, email, and database software.
- Must be organized and detail oriented.
- Ability to provide excellent customer service.
- Ability to prioritize customer's needs, authority requirements,
and FTA regulations.WORKING CONDITIONS
- Abnormal working conditions in office and field as directed by
internal and external customers' needs.
- Must be able to traverse subway, elevated, street level
right-of-way and yards in various weather conditions.
- Must be able to climb on/off trains and operate manual switches
when working in the field.
- Must travel throughout CTA service area when monitoring the
performance of assigned personnel.
- Subject to normal garage/shop and subway conditions such as
noise, dust, moving vehicles, etc. when visiting field
locations.
- Required to work in the presence of 600 volt DC electrical
current.
- On call 24/7 for emergency response.
- May be required to work 12 hour/7 day shifts in
emergencies.EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
- Radio, car, cell phone, computer, telephone, supervisor's
guide, CTA and FTA forms, sewer puller, digital camera, schedules,
maps, emergency call lists, basic office machines and many other
supplies utilized to perform day-to-day operations.Additional
DetailsPlease note, employees and/or union members will be given
priority consideration in the hiring process, per the applicable
labor contracts. Final salary will be determined in part by the
qualifications of the selected candidate and may be higher or lower
than target.Applicants, if hired,must comply with CTA's residency
ordinance.CTA IS AN EQUAL OPPORTUNITY EMPLOYERNo employee or
applicant for employment will be discriminated against because of
race, color, creed, religion, sex, marital status, national origin,
sexual orientation, ancestry, age, unfavorable military discharge,
disability or any other status protected by federal, state, or
local laws; except where a bona fide occupational qualification
exists We are committed to providing an inclusive environment for
our workforce and supporting the communities we serve. CTA will
make reasonable accommodations for the known disabilities of
otherwise qualified applicants for employment as well as its
employees, unless undue hardship would result. If you require an
accommodation in the application or hiring process, please contact
arc@transitchicago.com prior to the submission of your application
or upon notification of your actual test date. CTA will work with
you to determine if an accommodation can be provided.During the
hiring process, CTA?s Human Resources department will contact
candidates with next steps . Failure to respond to these
correspondences in a timely fashion may result in your application
being closed out for non-responsiveness.
Keywords: Disability Solutions, Cicero , Manager, Bus Operations, Executive , Chicago, Illinois
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