Senior Customer Engineer - 1st Shift

Company: First American Payments Systems
Location: Chicago
Posted on: April 1, 2026

Job Description:

Shift: 1st, Tuesday - Saturday 8:00am - 4:30pm Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Job Duties: The Senior Customer Engineer position is responsible for the emergency repair and on-going maintenance required to ensure the optimum performance of the user’s electronic and hardware systems. The focus of the position is to perform preventative maintenance as scheduled, conduct technical training classes for defined product groups and define cost savings and equipment modification opportunities. Respond to operator placed service calls and perform day to day troubleshooting, repair and maintenance for equipment which mainly include but is not limited to mail handling, sorting, opening and document scanning equipment from manufacturers such as OPEX, NCR and IBML. Able to interact with operators, leads and managers to determine equipment issues and implement emergency repairs of equipment in a timely manner. Complete and document all scheduled maintenance of equipment as required. Manage inventory of spare parts. Repair and rebuild sub-assemblies of equipment components such as shaft, belt, feeder and electrical assemblies. Basic Qualifications (BQs) Education and Experience: HS/GED and 4 years experience as a Customer Engineer or equivalent work experience. Preferred Qualifications (PQs) Education: Associates in Electronics and/or equivalent hands-on job experience Experience: 2 years of experience as a Customer Engineer or equivalent work experience . Ability to handle, operate, maintain, manipulate, and adjust assigned equipment as necessary. Additional Basic Qualifications: Must be 18 years of age or older Compensation The compensation range for this position is $23.25 - $24.25 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .

Keywords: First American Payments Systems, Cicero , Senior Customer Engineer - 1st Shift, Engineering , Chicago, Illinois