Licensed Insurance Customer Service

Company: CPL Frydach Insurance Agency Inc
Location: Germantown
Posted on: February 18, 2026

Job Description:

Job Description Job Description Welcome to Frydach Insurance Agency, where we believe exceptional customer service is the cornerstone of our success. Located right here in Germantown, Wisconsin, we're a dedicated team committed to serving our community with integrity and care. We're looking for someone who genuinely enjoys connecting with people and is passionate about making a real difference in their insurance journey. As a Licensed Insurance Customer Service representative, you'll be the friendly voice and helpful hand for our valued policyholders. You'll get to know them, understand their needs, and help them navigate their insurance policies with confidence. If you're ready to join an agency that values its team and its clients, and you thrive on providing positive, supportive service, we can't wait to hear from you! Benefits Annual Base Salary Bonus Opportunities Paid Time Off (PTO) Flexible Schedule Hands on Training Mon-Fri Schedule Career Growth Opportunities Daily Huddles Team Building Events Appreciation Lunches Business Casual Attire Paid Holidays Collaborative Work Environment Work/Life Balance Casual Fridays Six Hour Work Day Fridays Community Service Opportunities Responsibilities Respond to customer inquiries via phone, email, and in person with a helpful and positive attitude. Assist policyholders with policy changes, payments, and general questions. Provide accurate information about insurance policies and coverage options. Help facilitate the claims process by gathering necessary information and guiding customers. Maintain detailed and accurate customer records in our system. Proactively identify opportunities to enhance the customer experience and build stronger relationships. Requirements Active WI Property & Casualty License (Required) Minimum of 1 year of experience in a customer service role, preferably within the insurance industry. Excellent communication skills, both written and verbal. A genuine desire to help people and solve problems. Comfortable using various computer systems and customer relationship management (CRM) software. Ability to work independently and manage time effectively.

Keywords: CPL Frydach Insurance Agency Inc, Cicero , Licensed Insurance Customer Service, Customer Service & Call Center , Germantown, Illinois