Experience Service Advisor
Company: Advantage Auto Group
Location: Calumet City
Posted on: February 13, 2026
|
|
|
Job Description:
Job Description Job Description About Us: Advantage Toyota of
River Oaks is a trusted dealership committed to delivering
outstanding customer service and high-quality automotive care. We
are currently seeking an experienced and motivated Service Advisor
to join our team. This is a great opportunity to grow your career
in a fast-paced, supportive environment. Position Summary: As a
Service Advisor, you will be the liaison between our customers and
the service department. Your role will be to ensure every customer
has a seamless and professional experience, from scheduling service
to the completion of work. We're looking for someone who is
results-driven and focused on delivering high CSI scores through
exceptional service. Responsibilities: Greet customers promptly and
professionally Understand customer concerns and accurately document
service requests Communicate with technicians and relay findings
and recommendations to customers Provide accurate estimates and
timelines for repairs and maintenance Promote additional services
based on vehicle needs Maintain strong customer relationships and
follow up on service satisfaction Help maintain and improve high
CSI scores Qualifications: Minimum of 2 years of experience as a
Service Advisor is required Toyota or import brand experience is
preferred, but not required Proven ability to maintain high
customer satisfaction ratings (CSI) Strong communication and
interpersonal skills Working knowledge of automotive repair and
maintenance AutoMate and Xtime software experience a plus Valid
driver’s license What We Offer: Competitive pay with bonus
opportunities Health, dental, and vision insurance 401(k) plan with
company match Paid time off and holidays Ongoing training and
development Supportive and team-oriented environment Join the
Advantage Toyota of River Oaks family and help us drive customer
satisfaction to the next level.
Keywords: Advantage Auto Group, Cicero , Experience Service Advisor, Customer Service & Call Center , Calumet City, Illinois
