Control Center Communications Coordinator

Company: Chicago Transit Authority
Location: Chicago
Posted on: June 28, 2025

Job Description:

PRIMARY RESPONSIBILITIES Creates, generates and disseminates alerts and restoration updates detailing service-related information to CTA personnel and to the general public. Gathers information from Control Center personnel to provide updates. Disseminates service information, planned service changes and elevator status to customers via electronic communication tools (e.g., web posting, emails, text messages, Bus Tracker and X social media platform). During disruptions or emergency service conditions, disseminates pertinent service information (e.g., service disruptions, alternate service, etc.) to customers via electronic communication tools (e.g., web posting, emails, text messages, X social media platform, etc.) and Public Address Platform Announcements. Creates and maintains various logs and databases. Produces reports and performs weekly audits of Public Address (PA) System. Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES Reporting to this position are the following jobs: Job Title CHALLENGES Communicating coherent and concise messages during emergency situations. Gathering accurate information to synthesize and communicate to customers. EDUCATION/EXPERIENCE REQUIREMENTS Associate degree, plus communication or operations experience, or an equivalent combination of education and experience relating to this position. PHYSICAL REQUIREMENTS Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery. Must have a clear, audible voice to make station announcements. Must be able to hear information via phone calls from CTA personnel at field incident sites. KNOWLEDGE, SKILLS, AND ABILITIES General knowledge of CTA bus and rail service. Strong written and verbal communication skills. Strong interpersonal skills necessary to effectively communicate with personnel. Strong attention to detail. Strong time management skills. Intermediate instruction and coordination skills. Intermediate skills necessary to operate personal computer systems, Microsoft Suite, Internet searches, and database retrieval. Ability to prepare clear, concise messages and disseminate accurate information quickly during a service disruption. Ability to maintain a suitable temperament and disposition. Ability to work in a high-pressure environment. Ability to handle multiple tasks simultaneously within limited timeframes. WORKING CONDITIONS Work day is typically eight (8) hours or longer during weekday and weekend hours with varying shift times. May be required to work various extended or irregular hours (including evenings, nights, & weekends) in order to meet scheduling needs or respond to CTA emergencies. Work in a high-pressure environment during emergencies. EQUIPMENT, TOOLS, AND MATERIALS UTILIZED Standard office equipment. Personal computer and related software and equipment. Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts. Rate to be determined by applicant's entered service date and service date in union jurisdiction of this classification. CTA IS AN EQUAL OPPORTUNITY EMPLOYER. No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided. TO BE CONSIDERED APPLICATIONS MUST BE COMPLETED IN THEIR ENTIRETY INCLUDING: UPLOADED RESUME / WORK HISTORY QUALIFICATIONS JOB ASSESSMENT QUESTIONS INFORMATION PROVIDED MUST BE ACCURATE AND TRUTHFUL. Failure to respond to correspondences during the hiring process in a timely fashion may result in your application being closed out for non-responsiveness. CTA Benefits https://www.transitchicago.com/hrbenefits/

Keywords: Chicago Transit Authority, Cicero , Control Center Communications Coordinator, Customer Service & Call Center , Chicago, Illinois