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Supply Chain Customer Senior Associate

Company: Global Channel Management, Inc.
Location: Cicero
Posted on: November 30, 2019

Job Description:

Supply Chain Customer Senior Associate needs consumer packaging or food manufacturing experience Supply Chain Customer Senior Associate requires: BA/BS degree preferred Basic to intermediate MS Office skills (Excel, Word, Outlook) Strong organizational skills, detail-oriented and ability to multitask Ability to build strong relationships and work with cross-functional partners Strong communication skills; understand follow- up requirements and escalation process Problem solving, issue resolution and prioritization skills SAP Proven track record with customer service Supply Chain Customer Senior Associate duties: Identify and resolve customer order and inventory replenishment issues within the scope and authority of the position. Monitor and report baseline customer service key performance indicators (KPI). Maintain active involvement in the execution and follow through of sales/shipping programs. Identify logistics cost reduction opportunities and customer service efficiency improvements and escalate to the appropriate function. Communicate with finance team, sales, sales planner, distribution centers (DC) and customers related to order management

Keywords: Global Channel Management, Inc., Cicero , Supply Chain Customer Senior Associate, Accounting, Auditing , Cicero, Illinois

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