Group Housing Billing Coord - Renaissance Chicago Downtown Hotel - (19105229)
Company: Marriott International, Inc.
Posted on: August 11, 2019
You were always one of those curious kids who opened every cabinet,
peeked behind every door, and never ceased to ask "why" when given
an explanation. Today, you bring your personal style to every
experience. You live life to discover. You are passionate about
your neighborhood, always looking to explore the places one wouldnt
find in a travel guide. If this sounds like you, youre in the right
place. Youve got authentic style, natural curiosity and a warm way
with people. Renaissance is not just a place to spend the night,
it''s a place to discover, a place in the world with style like
yours. Thats why were not just looking for anyone. Were looking for
someone like you. The Renaissance Chicago Downtown Hotel, located
at 1 West Wacker Drive, Chicago, Illinois, 60601 is currently
hiring a Group Housing Billing Coord. Group Housing Billing Coord :
Assist hotel group guests to ensure a successful event by being the
housing and billing contact from pre-arrival through departure;
providing excellent service and hospitality following the brand
guidelines. Process all reservation requests, changes, and
cancellations received by phone, fax, or mail. Identify guest
reservation needs, determine appropriate room type, and verify
availability of room type and rate. Explain guarantee, special
rate, and cancellation policies to callers. Accommodate and
document special requests. Set-up proper billing accounts (i.e.
share-with, room/tax/incidentals, tax exempt, direct/special
billing, and group bookings) according to accounting policies.
Prepare, review, and issue bills, invoices, and account statements
according to company procedures. Provide excellent service to both
internal and external customers. Ensure compliance with standard
and local operating procedures (SOP''s and LSOP''s). Work closely
with various departments and outside entities to achieve successful
groups from pre-arrival through final bill. Follow all company and
safety and security policies and procedures; ensure uniform and
personal appearances are clean and professional; maintain
confidentiality of proprietary information and protect company
assets. Report all accidents, injuries, and unsafe work conditions
to the manager. Welcome and acknowledge all guests according to
company standards, anticipate and address guests'' service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Prepare
and review written documents accurately and completely; read and
visually verify information in a variety of formats. Comply with
quality assurance expectations and standards. Develop and maintain
positive working relationships with others, support team to reach
common goals, and listen and respond appropriately to the concerns
of employees. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. To
submit your application for this job, please go to:
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott International, Inc., Cicero , Group Housing Billing Coord - Renaissance Chicago Downtown Hotel - (19105229), Accounting, Auditing , Cicero, Illinois
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