Operations Consultant
Company: Disability Solutions
Location: Chicago
Posted on: May 4, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Responsibilities:
- Advises on the design, development, and implementation of
complex products, systems, and services in an operations
environment using discretionary judgment
- Advises on projects and directs activities of a team related to
special initiatives
- Advises as a technical expert in assigned area, providing an
understanding of the business unit's operations processes and
implications on other groups within the operations function
- Consults on present-state, develops alternative future-state
approaches, and facilitates implementations by creating a clear and
coherent approach to guide effective program/initiative setup,
execution, and control
- Identifies and recommends responsibilities and accountabilities
for key programs/projectsLOB Job Description:Manage North America
Treasury Fulfillment (NATF) Escalations daily through multiple
platforms by reviewing requests, determining the urgency and
validity of each Escalation request; then, engaging the appropriate
departments/parties to complete the tasks necessary to close-out
the escalated package request. Monitor multiple team email inboxes
to process escalation requests through documenting Quality Defects
(QD) and Client Complaints, along with logging and tracking ACH
Originations packages expediting with Operations Management as
required. Duties include monitoring each escalated package from
request to completion by:
- Hosting weekly meetings with Treasury Fulfillment (TF) Managers
to discuss and manage the Escalations pipeline, including their
completion of 24/48 Hour Priority Comments and Root Cause Analysis
(determined through Tableau review), as well as investigating and
resolving package inquiries.
- Monitor NATF Escalations email inbox by determining the
validity of each escalation request, entering the information into
SP and notifying the Sales Director of receipt, while providing
status updates to the Sales team; meanwhile, collaborating with TF
and Operations Manager(s) to complete the escalation.
- Monitor NATF Client Complaints email inbox by determining if
the complaint is under the Fulfillment line of business, entering
complaints in the GSS system and Excel log; then, tracking and
ensuring the complaint is resolved withing compliance
guidelines.
- Monitor Quality Defects (QD) email inbox notifications of new
QD submission into the SP site; then, verifying the accuracy of the
information entered and determining if additional steps are
required to complete the Root Cause of the QD.
- Monitor ACH Originations email inbox requests by determining if
the request meets escalation requirements, entering the information
on the Excel log; then, notifying the Sales team of receipt and
providing status updates; meanwhile, collaborating with Operations
Management to complete the escalation and updating the Excel
log.
- Reviewing Tableau reporting to verify duplicate and quick close
escalations; then actioning them appropriately, removing them from
the SP report.System Experience:
- Outlook
- Excel
- OnBoard Assist (OBA) (+)
- SharePoint
- Global Fulfillment Solution (GFS) (+)
- GSS (+)
- Salesforce (+)Qualifications:
- Customer and Client Focus
- Problem Solving
- Risk Management
- Adaptability
- Attention to Detail
- Collaboration
- Critical Thinking
- Issue Management
- Analytical Thinking
- Decision Making
- Oral Communications
- Presentation SkillsShift:1st shift (United States of
America)Hours Per Week: 40
Keywords: Disability Solutions, Cicero , Operations Consultant, Professions , Chicago, Illinois
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